FAQ
Got questions? We’ve covered the most common ones below. Still need help? Reach out to us info@rootedhydro.co.uk or call us on 01172 510656 — we're here to help.
Shipping
Changed your mind? You can return unused items within 14 days.
Contact us ASAP to cancel an order before it ships.
Let us know within 48 hours if your order arrives damaged — we’ll sort it.
Product
Haven’t received your order? Get in touch and we’ll investigate.
Approved refunds are processed within 3–5 working days.